Nowadays, businesses prioritize a major digital transformation to meet their customers’ growing demands. The use of AI/ML automation technologies is becoming more widespread to increase field service management productivity and optimize daily processes.
According to recent research by Markets and Markets, the field service management industry is expected to reach a size of USD 5.7 billion in revenue by 2026. To maximize end-to-end field operations, organizations concentrate on implementing intelligent, scalable field service management software.
Continue reading to learn more about the major themes affecting the field service sector in 2024.
Field Service Management Trends for 2024
Enable Field Service Mobility
Giving field service technicians access to robust field service management software can improve task efficiency, allow for more accurate activity tracking, and offer an app that serves as a mobile office to increase productivity. Agents can access real-time records, rapid notifications, task updates, and customer locations through the field service monitoring app. They can finish more jobs daily and increase the first-time fix rate.
Additionally, digitizing work orders decreases paperwork dependency, eliminates manual processes, and increases technician efficiency. For technicians’ reference, the app also offers articles and product instructions that can be accessed while on the go. Agents and consumers may communicate easily thanks to a one-tap calling button for service needs.
Rapid Adoption of AI-enabled Platforms
Many businesses still use manual procedures. Because manual planning is inefficient, service professionals spend more time organizing and arranging jobs than actually doing them.
Emerging trends, however, point to a rise in artificial intelligence to automate processes like job scheduling and field technician assignments. Field service management software evaluates important factors such as technician availability, proximity, and capacity to facilitate the intelligent assignment of high-priority tasks to high-priority activities. The field service monitoring software optimizes the schedule by analyzing the technicians’ expertise and experience. The end-to-end service process can be optimized by utilizing AI and location intelligence.
Use Low-Code/No-Code Integrations
When you already use APIs to their full potential, it is preferable to incorporate platforms that facilitate low-code or no-code development. Through integration, businesses may adjust to their client’s needs without using extra or specialist software to streamline processes.
When using a low-code/no-code sales staff location tracking app to enable service administration, developing a lot of code or starting from scratch will be unnecessary. With the platform, businesses can alter the field service procedure and adjust current business tools without needing the support of an IT infrastructure or specialized crew. Remote staff tracking software also uses location intelligence to better visualize, plan, and operationalize services dynamically.
Blended Workforce Adoption
Organizations must undergo a considerable mental shift in perspective to satisfy customer demand for specialized services. However, they must also routinely manage the inherent risk of significant employee churn. As a result, companies need a well-balanced mix of permanent staff, independent contractors, and remote workers, and service automation is required to meet this requirement.
Companies mostly use this strategy because it enables them to adjust to variations in seasonal demand and close coverage gaps. In today’s market, a cohesive mixed workforce ensures the technical talent and expertise to meet expanding consumer expectations faster while reducing the risk of labor shortages.
Prioritize Predictive Maintenance
AI and ML technology can forecast future challenges. Organizations can be ready with field service monitoring solutions by actively monitoring sensor data for the service being provided.
Preventing malfunctions through planned maintenance and repairs enhances client happiness. Preventive maintenance reduces technician downtime and improves client safety by effectively allocating work.
Enterprises are using predictive maintenance to estimate customer requirements, prevent device failure, reduce failures, and extend the lifecycle of products or services. A new trend is assisting companies in streamlining their field service procedures.
Amplify Customer Experience
Companies must concentrate on implementing customer-centric resources and tools. For example, they might use a field employee time tracking system to increase serviceable area visibility. This system provides essential business information that supports firms in making informed decisions and taking proactive actions. Enhancing the experience requires training field executives in better customer engagement and expedited service resolution.
Leverage AI and Analytics
Due to increased competition, businesses must now be data-driven. Robust AI/ML-based systems can provide information about the likelihood of particular market and industry scenarios. Companies will spend more on cutting-edge analytical tools to obtain a competitive advantage. Business executives may develop intelligent business plans and make data-driven decisions using these technologies.
Automate Scheduling
Field service management software like TrackoField considers the agents’ proximity, availability, and capacity while scheduling and dispatching them. It even considers the qualifications and experience of field service agents to choose the best job schedule and route for the given clients.
Final Thoughts
Field service management is a business sector that must always be on its feet and ready to service clients to the best of its ability. For that, it needs to manage its field service technicians efficiently and ensure that they reach client sites on time, reach target sales, monitor their real-time location, and assign tasks according to their bandwidth. All this can only be done when you have the latest technology. It’s best to use field service management software that offers advanced solutions.
TrackoField is the perfect choice for upscaling field service businesses. Its solutions, such as real-time tracking and field service scheduling software, interactive dashboards, attendance management, payroll management, expense management, and more, make it easy and efficient to manage field service technicians.
